Refund policy

Last updated: 3 November 2026

The short version: you can get a full refund within 14 days of any payment, as long as you've opened no more than 3 idea cards since that payment.

14-day refunds

You can request a full refund within 14 days of any payment, as long as you've opened no more than 3 idea cards since that payment. This applies to monthly and yearly memberships, to renewals, and to the first payment after a free trial. A private claim can be refunded within 14 days of buying it.

When you join, you ask for access to start straight away, so a refund depends on how much you've used. We record which cards each account opens, and when.

How to request a refund

Our orders are processed by our online reseller Paddle.com, the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your order using the email address you paid with, or email us at hello@whichniche.app and we'll arrange it. Refunds go back to your original payment method.

What happens after a refund

Your access to the plan or feature you were refunded for ends when the refund is processed. A refunded private claim returns the card to the public feed.

Cancelling a subscription

You can cancel any time from your account or at paddle.net. You keep access until the end of the period you've paid for, and you won't be charged again. Cancelling doesn't refund the time you have left. For example, if you cancel a yearly plan after four months, you keep it for the other eight, with no refund.

Your legal rights

This policy is in addition to your statutory rights as a consumer, which it does not affect. Paddle's refund policy also applies.